Frequently Asked Questions
- Electronic Software
Download & Purchases
I've never purchased software over the Internet!
Purchasing
software over the Internet is safe, easy and convenient.
Some of the software is available for free trial which means
you can run it for a period of time without paying. If you
decide you don't like the program, simply uninstall it from
your computer and pay nothing.
While other packages require you to pay before you can run
them, at OPERA Tech®, you don't have to pay until after
you've downloaded the software completely and are able to
run it. This way, if the download fails or becomes damaged,
you will not have a charge on your credit card.
Is it safe?
The purchase
transaction is protected by powerful RSA encryption. Measures
have been taken to protect against viruses. It
is recommended that you always check for viruses before
accepting any download from the web.
Will my credit card number be safe?
Yes! The
purchase transactions are encrypted. Although paying online
is becoming more common, some people are still nervous
about entering their credit card number into a computer
screen. Our agency who processes our purchasing transactions
does several things to safeguard the transaction. They
use RSA encryption which is the most powerful security
technology currently available.
If you still feel uncomfortable about paying over the
Internet, then don't do it! You can always pay for any
of these software programs over the telephone, by mail
or by fax. No matter how you choose to pay, be assured
the transaction is secure. Please consult the Purchasing
web page for your purchasing options.
How can I buy software without receiving a box?
You'll
be downloading a complete copy of the software into your
computer. Everything
you need, including comprehensive documentation, is included
electronically! We do not offer a CD and paper manual
to complement a downloaded purchase.
What if my hard disk crashes?
We recommend
you safeguard your registration information. When needed,
just reinstall the software and enter the Registration
Information. For additional peace of mind, we keep complete
confidential records each time you buy a copy of software
electronically. So if your hard disk crashes and you do
not have your Registration Information, we will be able
to quickly get you up and running with another copy of
the program in no time. Just e-mail service@shareit.com
if you have any additional questions about Registration
Information.
What if my download doesn't work?
Since
you don't pay for the software until after you have downloaded
it, just try it again. If you have repeated problems,
contact us by sending an e-mail to support@operatech.com.
What if I have trouble with the software after download
and installation?
Please
e-mail us at support@operatech.com.
We'll take care of the rest!
What are my payment options?
Please consult the Purchasing
web page for your purchasing options.
When does the trial period expire?
The trial
time varies by product. The first screen that appears
upon launch will indicate the number of days in your trial.
When the period has expired, you must purchase the software
if you would like to continue using it. Otherwise, just
uninstall the trial version and forget about it!
Is my transaction information secure?
The transaction
technology is secure to pass Electronic Software Distribution
(ESD). Our distributors uses RSA's security architecture
to protect ESD transactions over the Internet.
How do I get a receipt?
After
you have successfully completed your electronic purchase,
you will receive a receipt via e-mail. If you have additional
questions, please e-mail service@shareit.com.
How can I reinstall software purchased via ESD?
If you
purchased software through Try-before-you-buy ESD, reinstall
the downloaded software and launch the program. The security
files which maintain purchase information remain on your
computer. That way you will be able to launch the software
automatically without paying again.
If you
have experienced a system crash, or have had to reformat
your hard drive, your installers and security files are
probably gone or damaged. Don't worry - Reinstall the
program and enter the Registration Information. If you
do not have your Registration Information, e-mail service@shareit.com
for help.
How do I backup or restore software purchased via ESD?
If you
purchased software through Try-before-you-buy ESD, your
ESD software depends on registry and system files for
security. If an entire backup of your computer, including
your registry, is done correctly, your ESD software will
restore itself correctly and your registered version will
remain valid.
If you
have experienced a system crash, or have had to reformat
your hard drive, your installers and security files are
probably gone or damaged. Don't worry - Reinstall the
program and enter the Registration Information. If you
do not have your Registration Information, e-mail service@shareit.com
for help.
I purchased software through ESD and now I would like
a CD-based version instead. How do I get one?
Software
purchased through ESD comes with everything you need to
use your OPERA Tech® software, including extensive online
documentation.
We do not offer a CD and paper manual
to complement a downloaded purchase.
I purchased software through ESD and I would like to install
it on my computer at home. Is there a way that I can do
this without purchasing another copy?
As long
as you have control over the use of both computers, so
that only one person will be using the one copy of the
software at one time, you may install a second copy at
home at no additional charge. However, if both computers
and therefore both copies of the software may be used
at one time, you must purchase an additional copy of the
software. To install a purchased ESD version of the software
on another machine, e-mail service@shareit.com
for help.
I purchased software through ESD, I also have purchased
another computer, and I would like to transfer the software
to my new computer. Must I purchase another copy of the
software to do so?
As long
as you delete the software from your first computer, you
may install a copy of the same version on your new computer.
E-mail service@shareit.com
for help.
I changed the date on my computer and now my ESD trial
software has expired! How can I use the trial again?
ESD trial
software is built with high security and is sensitive
to changes in system dates. Before you launch any trial
software, be sure your system date is set properly. If
your ESD trial has expired prematurely because you have
altered your system date, simply quit and restore your
original system date to resume usage of your trial.
Why does my ESD trial version expire before it was designed
to be expired?
The copyright
protection scheme created for ESD trial software is highly
sensitive to changes and to attempts to change the system
clock. The copyright protection scheme is also highly
sensitive to modification or deletion of its "secret"
security files.
Why can't I run my ESD trial software on Windows? My ESD
software was installed by an administrator. I then rebooted
and logged on with my user name, and the trial instantly
timed out.
OPERA
Tech's ESD technology requires read/write access to the
Registry, Windows and Windows/System directories otherwise
the software does not work.
If you are experiencing problems using ESD trial software
installed under your specific user profile, please e-mail
support@operatech.com.
What if I have a question not answered in the FAQ?
Please
consult the Support web page
for additional help..
